Browse through our website store and add the items that you wish to buy to the shopping basket. All of our prices are shown in pounds stirling. After you have finished selecting your purchases click on the 'checkout' and you will be asked to complete a few details so that we can process your order.
Payment
We accept payment through the Netbanx facility to process your payment securely and directly and will accept Visa, Mastercard, Maestro Delta, Solo and Electron cards. We strongly recommend that you use Netbanx as this is the most secure way of processing your payment which is directly through the bank - we are unable to access your payment details. Please note: Payments made from outside the UK can only be made by credit card. Alternatively if you do not wish to order and pay online and if you are in the UK, you can contact The Stitchery directly by telephone on 01526 832131 and order and pay over the phone using your debit/credit card or you can send a cheque. If you make a mistake in your order and cannot rectify it through the shopping basket, please contact us immediately by telephone 01526 832131 or email enquiries@thestitcheryonline.org.uk giving your name, telephone number, postcode and order number if you have one, and we will correct the mistake.
When we have received your order we will email you with confirmation that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this clause to protect ourselves in the case of a mistake in pricing or we are no longer able to supply a particular item. In any case we will contact you to advise of the current situation, giving you chance to cancel your order should you wish to do so.
Shipping arrangements
UK
We charge £2.99 post & packing charges per order regardless of the value of your goods. We will endeavour to despatch your goods by 1st Class Post, however if 1st class postage falls above £2.99 we will depatch your goods via 2nd class post. We aim to despatch orders within 48 hours of receipt of the order, providing the goods are in stock. If, however the goods are not in stock we will email you to let you know. Orders are despatched using Royal Mail Services. Orders should take between 5 - 10 working days to arrive. You should expect to have received your order within 14 working days. If you have not received your goods within 14 working days please contact us by telephone or email.
Online purchases and orders made in person at the shop or by email cannot be combined. They will be treated as separate orders with separate post and packing charges.
European Union
The post & packing charge for European Union orders is 12% of goods ordered.
Rest of World
The post & packing charge for the Rest of the World is 20% of goods ordered.
If you change your mind (except fabric which has been cut from the bolt for you) you can return your purchases - but please contact us first on 01526 832131. You have 7 working days (starting from the day after the item is delivered) in which to decide whether you want the goods which you have purchased from us. If you decide to return the goods you accept responsibility for postage and packing goods and making sure the goods arrive back to us in their original packaging and in a merchantable state. Refunds can only be made back to the credit/debit card which was used to purchase the goods. Refunds will only be made after we receive the goods back in a merchantable state.
Damaged, defective or incorrect items
Please call or email us as soon as possible if you have a problem with an item that is faulty or not as described. We will telephone or email you to discuss arrangements for rectifying the problem. We will refund the cost of delivery charges incurred in returning the item to us. We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.
Further information on The Consumer Protection (Distance Selling) Regulations can be found at www.opsi.gov.uk.
